Impact Technical Publications Rogues' Gallery of Bad Documentation

image of rogue pirate

This gallery contains some classic examples of bad documentation. Who is responsible? We are quick to tar and feather the technical writer, but often there is plenty of blame to go around. The technical writer may have been crippled by an outrageously insufficient budget and a perversely short schedule, or someone may have made a flamboyantly bad decision that the technical writer was powerless to overrule. On the other hand, we should never discount the ability of a truly bad technical writer to make users miserable.

One of the best ways to avoid the Rogues' Gallery is to test your documentation on real, live users. Here are some thoughts on usability testing.

But enough dawdling. Let the mayhem begin!

Consumer Electronics

Military

Software

Go to the first exhibit.

Return to Impact's Welcome page.