Instead of creating a traditional help system, we create a stealth help system by answering three questions:

• What information do users need?
• When do they need it?
• What is the best way to deliver it?

The result of answering those questions before developing a help strategy is help so well integrated into an application that often it does not appear to be help at all. Users see a series of helpful questions or comments.

For example:

• Are you new to our website?
• Forgot your password?
• Learn more
• How to....

An application with excellent stealth help is eBay.

eBay anticipates users' questions and provides answers right in the application.

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