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P PCS 3000 Ultra Flow Controller Quick Reference Guide Pen On The Road User Guide PENTAX PocketJet: quick reference guide user guide Process: business cases sales technical marketing publications technical publications Psychics' gallery of usability problems Publications - free Q Quick reference guide: Impact specialty sample - How to Apply for an Internal Job sample - PCS 3000 Ultra Flow Controller sample - PENTAX PocketJet^TM Quick start guide: Impact specialty sample - WellTender II R Reference manual - Impact specialty Results - cut costs and build sales Return on investment Rogues' gallery of bad technical publications	S Sales building Sales process Sample: business case - computer operating system business case - office-automation equipment help system - Time Reporting System quick reference guide - How to Apply for an Internal Job quick reference guide - PCS 3000 Ultra Flow Controller quick reference guide - PENTAX PocketJet^TM quick start guide - WellTender II user guide - Pen On The Road user guide - PENTAX PocketJet^TM user guide - Time Reporting System user guide - WellTender white paper - ACIS Open Modeling Primer Sample projects Savings provided by good technical publications Software - sample projects Specialties T Technical overview: Impact specialty Technical publications: adding value bad development process usability Testing usability Time Reporting System: Employee Guide help system Tips: business case white paper	U Usability problems Usability testing User guide: Impact specialty sample - PENTAX PocketJet sample - Time Reporting System sample - WellTender sample - Using Pen On The Road V Value - adding for technical publications W Welcome WellTender: Operator Guide Quick Start Guide Whac-a-Mole arcade game - compared to attempts at cost reduction White paper: avoid mistakes bibliography explain concepts Impact specialty links to excellent examples myths sample - ACIS Open Modeling Primer show business value target your audience tips writing guide White Paper Writing Guide Winning the Financial Whac-a-Mole Game